Delete Your Yapi Account

1. Choose a deletion route

You may request deletion inside Yapi or by email. You do not need to reinstall the app to use the email method, and disabling or suspending an account is not the same as deletion.

Email a deletion request

2. Delete from inside the app

1. Open Yapi and sign in to the account you want to remove.
2. Open your profile or account settings.
3. Choose Account, Privacy, or Security, then select Delete Account.
4. Read the consequences, confirm the request, and complete any reasonable ownership check shown in the app.

If the control is unavailable, use the email method below. Do not create a second account to submit a request for the first one.

3. Request deletion by email

Send an email from the address connected to the account where possible. Use subject Yapi account deletion and write to cascadkirs@gmail.com.

Do not send passwords, full payment-card numbers, government ID scans, or suspected child sexual abuse material. We may ask for proportionate additional verification when needed.

4. What we delete

After ownership is reasonably verified and processing is complete, we delete or de-identify the account and profile record, login and recovery data, user-provided profile material, messages and selected media held for the account, support context, and device, advertising, activity, and communication metadata linked to it, subject to the exceptions below.

We send deletion instructions to relevant service providers where they process information for Yapi. Providers may complete their own deletion on a different controlled schedule.

5. Limited retention

Some information may be retained only when reasonably needed for a safety, fraud-prevention, security, dispute, legal, regulatory, tax, accounting, refund, chargeback, mandatory-reporting, or litigation purpose. Examples include:

• transaction, tax, accounting, refund, and chargeback records for a period required by law;
• fraud, abuse, child-safety, enforcement, and security records for as long as reasonably needed to protect users and prevent repeat harm;
• records subject to valid legal process, a litigation hold, or mandatory reporting duties; and
• isolated backup copies until their normal controlled overwrite cycle.

Retained information is access-restricted, used only for the stated purpose, and deleted or de-identified when that purpose ends. De-identified information may remain when it no longer reasonably identifies a person.

6. Timing and follow-up

We aim to review a complete request within a reasonable period. Timing depends on identity verification, account complexity, safety needs, provider schedules, and legal duties. We may contact you through the request thread if information is missing. Closing or deleting the app does not itself submit a deletion request.

If you need to correct a request before it is completed, reply in the same email thread. We may be unable to restore an account after deletion starts.

7. Google Play purchases and subscriptions

Deleting Yapi or its account does not automatically cancel a subscription or other billing managed separately by Google Play. Cancel a subscription through Google Play before deletion if you do not want future charges. Deletion may remove unused digital items and does not itself create a refund; Google Play billing and refund rules continue to apply.

8. Other policies and contact

Read the Privacy Policy, Terms of Use, and Child Safety Policy for more information about data handling, account rules, and child safety.